Book an Appointment

Waiting is the most common complaint in our reviews, and we are not going to pretend otherwise. One patient wrote that they had booked online for 6:30PM and were not seen until 9:40PM. That is a genuinely bad experience and it is fair criticism. What we can do is explain exactly why an evening can go that way, and give you the information you need to avoid it.

We see roughly a hundred people on a busy day between two doctors, with no appointment-only barrier in front of the door. When a patient walks in with chest pain, a febrile child who has stopped drinking, an asthma attack, or a deep laceration, they go to the front. That is not queue-jumping; that is triage, and it is the same principle that would protect you or your child on the day you needed it. Beyond emergencies, some consultations are simply long. An elderly patient with three chronic conditions, multiple medications and a new symptom cannot be dealt with in six minutes, and it would be poor medicine to try. Two or three of those in an evening, plus one true emergency, and a queue slips badly. The clinic does not go faster by being told to.

A great many of our bookings are made by somebody other than the patient — a daughter arranging her father's diabetic review, an HR officer sending workers for medicals, a husband messaging on behalf of a wife who is at work. That is entirely normal. WhatsApp us the patient's full name as it appears on their IC, their IC number, their age and a short description of the problem, and say that you are booking on their behalf.

For children,a parent or legal guardian must be present at the consultation and must give consent for examination and treatment. Bring the child's health record book and immunisation card. If a grandparent or helper is bringing the child instead, send us a message beforehand confirming you consent to them accompanying the child. For an infant or a child who is very unwell, mention it when you book or when you register — a listless baby who is not feeding is not a case we ask to wait.

For elderly parents, tell us at booking if there is difficulty walking, poor hearing, confusion or a wheelchair, so we can arrange the visit sensibly. Bring the full bag of medications rather than a list — with three or four prescribers involved, the boxes are the only reliable record. It helps enormously if the family member who actually knows the medical history attends rather than sending an elderly patient alone to recount it.

For employees and group bookings, call +60 7-251 1162. Groups of five or more are far better scheduled into a quieter part of the day than walked in during an evening rush, and we can prepare the paperwork in advance.

One limit worth stating: the patient has to attend. We cannot examine, prescribe for, or issue a medical certificate for somebody who is not present, whether in the clinic or on a teleconsultation call. You can arrange everything else for them, but somebody has to be in front of the doctor.

The process is simple but the order matters. Present your panel or employee card at registration, before you see the doctor, so reception can verify your eligibility and confirm what your plan covers. Panels differ considerably — some cover consultation and medication only, some include tests, some exclude particular categories entirely. Finding out afterwards that a scan was not covered is a bad way to end a visit, and it is entirely avoidable by asking first.

If your card is verified and the service is covered, you generally sign and go, with the claim submitted on your behalf. Anything outside your coverage is payable at the counter as normal, and reception will tell you the amount before it is done rather than after.

PEKA B40: we are a registered PEKA B40 provider. Bring your MyKad and we will check your eligibility on the system during registration. The scheme covers health screening for eligible B40 recipients aged 40 and above, and it is worth checking even if you assume you do not qualify — many people who are eligible have simply never asked.

If you are not covered by any panel, that changes nothing about your welcome here. Call or WhatsApp for current fees before your visit so there are no surprises.

From Masai town it is only a few minutes. Head into Taman Bunga Raya and look for Jalan Kiambang; we are on the shoplot row, and the great majority of our patients live within a short drive of here.

From Pasir Gudang allow roughly fifteen minutes outside peak hours along Jalan Masai Lama. Shift-change traffic around the industrial estates in the early morning and late afternoon can double that, which is worth factoring in if you are coming straight off a shift.

From Johor Bahru city centre expect around thirty to forty minutes via the Pasir Gudang Highway, depending on how the interchanges are moving. Coming after work on a weekday, you will arrive during our busiest window — one more reason to call ahead before setting off.

From Permas Jaya it is about twenty minutes along the Pasir Gudang Highway heading east. From Ulu Tiram, roughly twenty-five minutes via Jalan Kota Tinggi and Cahaya Baru. From Taman Molek, around twenty-five to thirty minutes, most of it on the highway.

Parking is free on the street directly in front of the clinic and along the surrounding shoplot rows. It is easy through most of the day and tight from about 6PM to 8PM. If the front is full, park a row or two back and walk — it is quicker than circling, and it is a very short walk.

By public transport, Causeway Link buses serving the Masai and Pasir Gudang corridor stop in Masai town, from which the clinic is a short ride or a manageable walk. Grab is widely available across Masai, Pasir Gudang and Johor Bahru and is the simplest option if you are unwell, should not be driving, or are bringing an elderly relative.

If you cannot find us, call +60 7-251 1162 from where you are and reception will talk you in. It happens most days and nobody minds.